Privacy & safeguards FAQ

A client-controlled behavioral concern intake and triage workspace. It is separate from CAL TTX and is not an automated threat assessment, emergency reporting service, clinical tool, forensic evidence system, or replacement for your case-management process.

The client organization directs case access, sharing, and retention. CPPS operates the application but does not receive routine case access. Expert review requires the client to intentionally share a defined package.

No. CAL Threat does not score or rank cases, diagnose people, determine credibility, or choose a risk level. An authorized human may document the organization’s own structured professional judgment and supporting narrative.

Never upload CSAM, clinical or medical records, sexual or intimate imagery, graphic harmful media, credentials, malware, or raw forensic collections. Use a brief, non-graphic, source-attributed description or a non-clickable reference to an authorized internal record where appropriate.

No. AI starts off and requires a separate authorized action. Guided intake, manual entry, forms, and reporting must remain usable without AI.

No. Client case data, uploads, prompts, outputs, edits, and feedback are not authorized for model training or fine-tuning. When optional AI preparation is enabled, every request requires no-prompt-training and zero-data-retention routing; if no eligible provider route is available, the request fails.

Only the category and message you enter, your signed-in email, a generalized page label with record identifiers removed, and the application version. It does not copy page content, case answers, Case Tray entries, files, query parameters, or browser storage. Do not put sensitive case information in feedback.

Every document upload shows the retention choice. Document-to-AI processing and temporary uploads are not enabled yet. When activated, the user can keep a client-controlled case attachment or choose a temporary AI-review copy. After human review, CAL Threat deletes and verifies removal of the temporary source copy while retaining the review decision and any content the person approved or edited and saved.

No. The initial live pilot is text-first. Keep source files in your organization’s authorized case-management or records system and enter only a non-sensitive reference or minimum-necessary summary in CAL Threat. Client logos are optional, non-authoritative presentation assets that can be re-uploaded if necessary.

No. Delivery requests consideration only. It does not establish monitoring, review, response, or another professional service unless separately accepted.